Your questions, answered.
What does made to order mean?
The style is classified for production after order details are agreed. It does not mean that every material, construction or logo option is automatically available.
Is ready stock guaranteed to be available?
Ready stock is a catalog classification, not a live inventory feed. Confirm the available sizes, colors and quantities before ordering.
What is the minimum order?
MOQ is confirmed by style, quantity and requested customization. There is no published universal MOQ.
How long do samples and bulk production take?
Samples: 7–12 days. Bulk production: 3–4 weeks. Confirm the schedule and requirements for your particular order.
When can ready-stock styles ship?
Approximately 2–5 days, subject to current availability and order preparation.
How long does UPS shipping take?
Approximately 3–8 days after dispatch. Preparation and transit are separate stages. Destination, customs and service availability can affect transit.
Can I add a logo or change the design?
Share the style reference, artwork and changes you want. We confirm feasibility, available methods, sample requirements and MOQ before accepting the specification.
What should I include in my inquiry?
Style numbers, requested quantities, destination country, available color/size requirements, logo artwork details and your target date. Provide an email address or WhatsApp number so we can reply.
How is payment arranged?
Confirm sample charges, any deposit and balance arrangements in the written quotation before payment. Shipment follows the agreed payment terms.
What if there is a problem after delivery?
Contact us promptly with your order reference, affected quantities and clear photos or video. We review the concern against the agreed sample and specifications and confirm the next steps in writing. Contact us before returning any goods.
Are the production images factory photographs?
The process guide includes AI-generated or edited illustrations. It is not presented as verified photographic evidence of factory activity.
Do I have to provide both email and WhatsApp?
No. Provide at least one. You may provide both if you prefer.