Inquiry privacy.

Who handles your inquiry

Monkey Jackets is operated by Dongguan Monkey clothes Co., Ltd.. Contact jemmy@clothesmonkey.com for questions about your inquiry or personal information.

Information you choose to provide

Your name, at least one contact method, destination, optional company, selected styles, quantities and requirements. Optional fields cover size/color preferences, logo needs and a requested delivery date. Please avoid sending payment-card details, identity documents or unrelated personal information through the form.

How it is used

We use your details to review your request, discuss availability and specifications, prepare a quotation and handle the related communication. Sending an inquiry does not subscribe you to a newsletter or create an order or payment.

Browser storage

Style numbers, supply modes and requested quantities stay in this browser until you remove them or clear site storage. Readable contact and requirements fields are not saved to browser storage. Temporary request references and a one-way digest help make retries safer within a browser tab. The browser also keeps a broad source category and landing path for inquiry measurement.

Website submissions and notification

When you submit on the website, the receiving service saves your inquiry and reference. An email notification to our team is processed separately. A saved receipt confirms storage, not an order, a reply or inbox delivery. The service does not send an automatic acknowledgement to a customer email address.

Retention: unconverted inquiries

Unconverted inquiries are retained for 24 months from the last recorded relevant interaction, then reviewed for deletion or anonymization. Order, after-sales, dispute or other records that still need to be handled are reviewed separately. A relevant new interaction updates the retention reference; duplicate technical retries do not. Our review covers website records and associated mail copies; email, sender audit and backup copies require coordinated handling rather than deletion of the website row alone.

Your requests

You can ask us to review, correct or delete your inquiry information by emailing jemmy@clothesmonkey.com. Include the inquiry reference if available. We may need to verify that the request relates to your information and identify records that still need to be retained. We will explain the outcome without promising a blanket deletion of order or dispute records.

External applications

If you open a WhatsApp or email draft, the prepared message is passed to that application. You must send it there yourself; its own service terms and privacy practices apply. Opening a draft does not confirm sending or delivery.

Service providers and access

Website hosting and email providers process information needed to operate the inquiry service. Administrative access is restricted to handling and maintaining inquiries. This website does not load third-party advertising or analytics scripts.

Hosting and backup handling

Hosting provider: Tencent Cloud Lighthouse. Hosting location: Hong Kong, China.

Daily encrypted server backups are rotated after 14 days. An encrypted off-server recovery copy is held by the site operator, with the restore key kept outside the hosting server. Approved corrections or deletions must be reapplied if an older backup is restored.

Inquiry source measurement

The inquiry service can record a broad traffic category and the public landing-page path alongside a successfully saved inquiry. It does not store URL query strings or send your contact details as analytics events. A browser-session marker prevents counting the same receipt repeatedly. This local preview does not load external analytics services.